IT / Engineering Operations

Paste a table, create one useful column, review uncertain rows, and export your results. First 100 successful rows per job free.

Choose the columns that describe the request or situation, apply one editable tool, review exceptions, and copy the results back to your working spreadsheet.

• Service desk route — Sort rows into Hardware, Software, Network, Access.
• Access request — Sort rows into New access, Change permissions, Remove access, Restore access.
• Incident symptom — Sort rows into Login failure, Slow response, Unavailable, Data mismatch.
• Engineering work type — Sort rows into Feature, Defect, Maintenance, Documentation.
• Incident severity description — 1 Low impact → 5 Widespread critical impact
• Service unavailable — Does the report explicitly state that a service or system is unavailable?
• Workaround described — Does the report describe a workaround that currently allows the affected task to be completed?
• Error code supplied — Does the report include the actual text of an error code or error message?
• Logs supplied — Does the report include diagnostic logs or explicitly state that logs are attached or linked?
• Restart attempted — Does the report state that restarting the affected device or application has already been tried?
• Rollback requested — Does the sender explicitly request rolling back a deployment, configuration, or software version?
• Multiple users affected — Does the report explicitly state that more than one user is affected by the current issue?
• Diagnostic detail — 1 Symptom only → 5 Supporting records
• Incident handoff completeness — 1 No incident → 5 Next owner stated

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