Support request type

Sort rows into Question, Incident, Service request, Complaint.

What this tool does

Use support request type to organize customer support / cx data before returning it to your spreadsheet.

Starting definition

• Question: Choose Question when it is the primary support request type described by the row. Prefer explicit evidence over assumptions.
• Incident: Choose Incident when it is the primary support request type described by the row. Prefer explicit evidence over assumptions.
• Service request: Choose Service request when it is the primary support request type described by the row. Prefer explicit evidence over assumptions.
• Complaint: Choose Complaint when it is the primary support request type described by the row. Prefer explicit evidence over assumptions.

Make it fit your work

Select relevant source columns. Edit the categories, rubric, or condition, preview 20 rows, and adjust the review threshold. Corrections and threshold changes never consume credits.

Example data

Explore the fictional dataset or download 1,000 rows.

Limits

Suggestions can be wrong. Confidence is a review signal, not a guarantee. These tools organize information for human review.

Enable JavaScript to use the interactive spreadsheet tool.