Customer Support / CX

Paste a table, create one useful column, review uncertain rows, and export your results. First 100 successful rows per job free.

Choose the columns that describe the request or situation, apply one editable tool, review exceptions, and copy the results back to your working spreadsheet.

• Support ticket category — Sort rows into Billing, Technical, Account, Shipping.
• Support request type — Sort rows into Question, Incident, Service request, Complaint.
• Requested resolution — Sort rows into Refund, Replacement, Repair, Explanation.
• Delivery issue — Sort rows into Delay, Missing shipment, Damage, Address issue.
• Ticket urgency — 1 Routine → 5 Immediate
• Refund requested — Does the customer explicitly request a refund or reimbursement?
• Replacement requested — Does the customer explicitly ask for a replacement item, rather than only asking about replacement policy?
• Repair requested — Does the customer explicitly ask for an item to be repaired?
• Human agent requested — Does the customer explicitly ask to speak with a human agent?
• Supervisor requested — Does the customer explicitly ask for a supervisor or manager to handle the issue?
• Repeat contact reported — Does the customer state that they previously contacted support about this same unresolved issue?
• Troubleshooting already attempted — Does the customer describe a troubleshooting step they have already tried for the reported issue?
• Callback requested — Does the customer explicitly ask for a phone callback?
• Issue resolved confirmed — Does the customer explicitly confirm that the reported issue is now resolved?
• Troubleshooting detail — 1 No steps → 5 Repeatable account
• Resolution request specificity — 1 No resolution → 5 Acceptance stated

Enable JavaScript to use the interactive spreadsheet tool.