Resolution request specificity

1 No resolution → 5 Acceptance stated

What this tool does

Use resolution request specificity to organize customer support / cx data before returning it to your spreadsheet.

Starting definition

• 1 — No resolution: No desired resolution is stated.
• 2 — General help: The sender asks for help without naming a desired outcome.
• 3 — Outcome named: A desired outcome such as repair or replacement is named.
• 4 — Target identified: The desired outcome and the specific item, order, or issue it applies to are stated.
• 5 — Acceptance stated: The desired outcome, its target, and a concrete condition for considering the issue resolved are stated.

Make it fit your work

Select relevant source columns. Edit the categories, rubric, or condition, preview 20 rows, and adjust the review threshold. Corrections and threshold changes never consume credits.

Example data

Explore the fictional dataset or download 1,000 rows.

Limits

Suggestions can be wrong. Confidence is a review signal, not a guarantee. These tools organize information for human review.

Enable JavaScript to use the interactive spreadsheet tool.