Repeat contact reported

Does the customer state that they previously contacted support about this same unresolved issue?

What this tool does

Use repeat contact reported to organize customer support / cx data before returning it to your spreadsheet.

Starting definition

• Does the customer state that they previously contacted support about this same unresolved issue?

Make it fit your work

Select relevant source columns. Edit the categories, rubric, or condition, preview 20 rows, and adjust the review threshold. Corrections and threshold changes never consume credits.

Example data

Explore the fictional dataset or download 1,000 rows.

Limits

Suggestions can be wrong. Confidence is a review signal, not a guarantee. These tools organize information for human review.

Enable JavaScript to use the interactive spreadsheet tool.